Returns, refunds and warranty
You are buying from a registered Australian company with a real depot, a real workshop and a real phone number. If something is wrong with what we sold you, we put it right, quickly and in writing. Here is exactly how it works, so there are no surprises after you buy.
Tested before it leaves
Every vehicle is inspected, charge-cycled and road tested at our Yatala QLD depot before dispatch, so it arrives ready to use.
Faults fixed locally
Warranty and repair work is handled from our Australian depot, with parts held here, not by an overseas returns address.
Delivery damage is on us
Tell us within 2 business days of delivery and we arrange the repair, replacement or refund and deal with the carrier.
One team, straight answers
Message the same sales desk that sold you the buggy. A person replies, and you are told the next step in plain words.
What happens if…
- It arrives damaged or incomplete
- Note it on the delivery docket and message us with photos within 2 business days. We arrange the repair, replacement or refund at our cost.
- It has a fault or is not as described
- We repair it, replace it or refund it under the Australian Consumer Law guarantees, and we cover the reasonable cost of returning it. For a major failure you choose a replacement or a refund.
- You need a warranty repair
- Claim against the Australian warranty shown on your product page. Keep your tax invoice. Repairs are handled by our Yatala QLD workshop and technicians.
- You change your mind about a buggy
- Cancel any time before it is dispatched and we refund everything you have paid. Once dispatched it cannot be returned for change of mind.
- You change your mind about a part or accessory
- Unused, unopened items in original packaging can be returned within 14 days of delivery for a refund of the item price. Message us first and you cover the return freight.
Making a claim takes three steps
- 1
Message us
WhatsApp or email the sales desk with your tax invoice number and a few photos.
- 2
We reply with the plan
A person at the Yatala QLD depot confirms the next step: repair, replacement, collection or refund.
- 3
It is put right
We arrange the fix or the refund and confirm it in writing. Refunds go back to the method you paid with.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.
Returns and refunds questions
What if my buggy arrives damaged or something is missing?
Check it when it is delivered and note any visible damage or shortage on the delivery docket. Then tell us within 2 business days, with photos, on WhatsApp or by email. We arrange the repair, replacement or refund at our cost, and we deal with the carrier ourselves.
What if my buggy or part develops a fault?
Australian Consumer Law guarantees apply to everything we sell. If a product is faulty or not as described, we repair it, replace it or refund it, and we cover the reasonable cost of getting it back to us. For a major failure you choose a replacement or a refund. Keep your tax invoice as proof of purchase.
Can I return a golf buggy because I changed my mind?
Once a buggy has been dispatched it cannot be returned for change of mind, because each one is inspected, charge-cycled and road tested for you. Until it is dispatched you can cancel and we refund everything you have paid. Faults and delivery damage are always covered.
Can I return parts and accessories if I change my mind?
Yes. Unused, unopened parts and accessories in their original packaging can be returned within 14 days of delivery for a refund of the item price. Message us first so we can confirm the return, and you cover the return freight. Items that are faulty are covered under the guarantees instead, at our cost.
How do I start a return, refund or warranty claim?
Message us on WhatsApp or email the sales desk with your tax invoice number, a short description and a few photos. A person at our Yatala QLD depot replies, tells you the next step and arranges collection or repair where it applies. You deal with one team from your claim to its resolution.
How do I get my refund?
Approved refunds go back to the method you paid with. For bank, PayID or card payments that is the same account. For a crypto payment we refund the Australian dollar value you paid. We confirm the refund in writing, and your Australian Consumer Law rights are never reduced by anything on this page.
Consumer Guarantees: Official Guidance
The Buggies Express is operated by Golf Buggies Express Pty Ltd, Yatala QLD. Questions before you buy? Read our delivery details, see Pay in 4 or contact the sales desk.